| Job description | Role: Learning & Development Administrator
Grade: Band 3
Contract type: Permanent
Location: London
Salary: c£31,000 per annum plus civil service pension scheme.
Hours: 36hours with a Flexible working hybrid working pattern available.
The role
As a Learning and Development Administrator, you will work with a small close knit and friendly team to help deliver an efficient and effective Learning and Development (L&D) service across the NAO. You will be the ‘go to person’ for our colleagues, internal trainers and external training providers on all things related to learning and development and will be responsible for setting up and co-ordination of all learning events and activities. You will be working alongside colleagues on all associated learning and development data inputting, reporting and evaluation. You will also support the team by co-ordinating meetings and managing our team’s admin. You will have a high level of autonomy over your work and be able to work flexibly.
How to apply
If you are considering applying, please submit a CV and a brief covering letter setting how you meet the criteria of the role.
Closing date for applications is 23:59pm on Sunday the 2nd February 2025.
Recruitment Timetable- Please note shortlisting will take place on the 7th & 10th February 2025. Please kindly make sure you are available should you be shortlisted.
Nationality Requirement:
• UK Nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
Please note, we are not able to sponsor work visas or accept temporary visas as we are looking to hire on a permanent basis. Please contact the HR Service desk (hrservicedesk@nao.org.uk) should you have any questions on your nationality eligibility. |
|---|
| Responsibilities | Main responsibilities
- Plan, organise and bring structure to all L&D formal learning activities, a core part of the role. This includes, for example, preparing materials for courses, booking rooms and trainers, setting up courses in our Learning Management System and uploading materials, issuing joining instructions, responding to course queries, monitoring enrolments, completion of pre and post course work, and generating attendance and evaluation reports.
- Administration of classroom and remote-based learning to ensure trainers, the (virtual) room, IT equipment, Video Conferencing and course materials are set up for the start of each course.
- Provide support to the L&D team, such as setting up meetings, preparing agenda items, organising activities and minute taking and actions for team meetings.
- Act as the primary liaison point for L&D queries into the L&D mailbox and manage the L&D calendar. Ensure that all items are logged and actions are assigned to relevant people and tracked to ensure response deadlines are met.
- Ensure the L&D team are kept informed so that timely decisions can be made.
- Act in a professional, friendly manner, providing prompt and accurate responses to enquiries.
- Help create excitement and a ‘buzz’ about learning and development at the NAO.
- Using our Learning Management System, input, maintain and report on learning data.
- Ensure L&D information on our intranet is current and updated regularly.
- Ensure all L&D materials are up-to-date and ready for scheduled activities. |
|---|
| Skills required | The person we are looking for:
-Highly organised, manages own time efficiently and can reprioritise competing tasks to meet deadlines calmly and methodically. Gains satisfaction from ‘getting stuff done’.
-Excellent work ethic, self-driven and persistent. Takes the initiative. Looks for ways to improve systems and processes.
-Friendly, collaborative and confident.
-Comfortable with technology - with a good knowledge of Microsoft Office and the ability to pick up and use new systems (for example Financial Force and Thrive).
-Impeccable attention to detail, particularly when inputting data to our systems.
-Ability to explain and converse verbally and in writing, fluently, appropriately and effectively.
-Ability to present data clearly and concisely.
-Preferred background in providing admin support to a Learning and Development function
-Strong customer service skills and ability to build good business relationships. |
|---|
