| Job description | Digital Services Administrator
Contract type: Permanent, Part Time (4 days per week)
Location: Newcastle with 4 days a week required in the office.
Salary: £25,747 – £30,786 per annum (pro-rata to FTE £28,962 – £34,650), 32 hours per week, 4 days
Salary will be paid pro-rata to the full-time equivalent, depending on experience and point on the scale.
Nationality Requirements:
• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme
(EUSS)
Please note, we are not able to sponsor work visas. Please contact us at hrservicedesk@nao.org.uk should you have any questions on your nationality eligibility.
Note: this role requires attendance at the NAO Newcastle office 4 days a week Tuesday-Fridays
Equal opportunities and diversity
Disability and Reasonable Adjustments
Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk (HRServiceDesk@nao.org.uk).
Applicants will not be discriminated against on the grounds of any protected characteristic or any other extraneous factor.
The deadline for applications is 11.59pm Sunday 30 November 2025.
Interviews will take place at our Newcastle offices on Monday 8th December and 9th December 2025.
About the NAO
The National Audit Office (NAO) is the UK’s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects, and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ some 1,000 staff, most of whom are qualified accountants, trainees, or technicians. They work in one of two main areas, financial audit, or value for money (VFM) audit.
The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture where all our people can develop and maximise their full potential.
About the job
The post-holder is responsible for co-ordinating Digital Services administration (DS) activities throughout the department, along with having a site presence in the Newcastle office and managing local resources as applicable.
They will report to the DS Business & Commercial Manager.
The post includes responsibility for:
•Providing efficient support to colleagues and managers within the Department by delivering a comprehensive, high quality administrative service that will enable the team to perform their role effectively and maximise their time efficiently.
•Manage and prioritise multiple tasks effectively in a fast-paced and changing environment.
•Provide local IT troubleshooting support on an ad hoc basis (rare out of hours maybe be required)
•Maintain accurate digital records and filing systems.
•Support operational teams with administrative tasks and coordination.
•Communicate clearly with both technical and non-technical staff.
There will be no formal line management responsibilities but there will be from time to time, management or oversight of engineers, contractors or suppliers delivering a DS service.
Resources managed:
•Staff: No line management responsibilities
Job responsibilities
The post-holder will be responsible for overseeing DS administration and operations activities within the Newcastle office and will ideally be attending the office during normal working hours - The role will consist of:
DS Newcastle Operations (30%)
•Local IT asset management and IT asset allocation, stock levels, replenishment, audits etc. ensuring the accuracy of the ServiceNow configuration management database for Newcastle based assets.
•Managing the purchase of home working equipment requested by staff via ServiceNow
•Coordination of local joiners, leavers, movers where a DS service or asset is involved
•Performing local digital activities requiring low level technical competence
•Overseeing and coordinating the activities of more technical engineers, either from NAO Digital Services, XMA or other suppliers
•Local event management in the context of DS service provision (eg. meeting rooms etc.)
•Ensuring that equipment and devices being despatched to and from the Newcastle office to various destinations, including the NAO London office.
•Administer deployment of IT assets with Newcastle leavers and joiners and update systems accordingly.
•Working closely with the DS Service Management, XMA and wider NAO DS Operations teams as the Newcastle office point of contact for all relevant Newcastle incidents, events and developments which have some form of associated DS service provision
•Ensuring sufficient IT assets and consumables are available to NAO Newcastle staff, either within local storage or via transport from the NAO London office or direct from suppliers. Ongoing maintenance of the above during the project for tracking and reporting purposes.
Wider DS Administration (70%)
•Oversee shared departmental mailboxes and effectively maintain up-to-date contact lists and have overarching responsibility for the management of Commercial based contacts.
•Provide file management to the department across a wide variety of Microsoft systems ensuring all documents are uploaded- reviewed and maintained in line with departmental policy. Produce reporting to the Commercial manager to highlight gaps and work collaboratively with the team to rectify.
•To own the internal and employee site/s containing departmental policies and procedures; ensuring they are updated- always maintained and kept relevant. Identify gaps and if Policy and Procedures are absent work with department teams to create them.
•The post holder is required to switch concentration between several different information systems and ensure they are kept updates included but not limited to SharePoint- Teams channels- DevOps, ServiceNow and Certinia.
•Oversee the Digital Services SharePoint and employee facing site ensuring it is organised and updated
•Oversee the management of Service Desk tickets for the Commercial Team ensuring they are assigned correctly to team members and updated in line with company procedure.
•Work collaboratively with contracts managers to ensure KPIs/SLAs and other records are kept updated.
•Managing the purchase of homeworking equipment requested by staff via Service Now system.
•Apply continuous improvement to all local processes and activities considering where things can be optimised, or made more efficient or have innovative approaches applied.
•Provide administration for internal meetings including book of meeting rooms- scheduling and updating relevant teams
•Own the administration of a collection of Senior Leadership Team documents ensuring they are kept accurate and up-to-date
•Work with department and project leads to collate data to ensure monthly reports are compiled successfully and on time.
Key skills, behaviours and experience
The successful candidate will be a well organised and can manage multiple priorities and/or activities by using appropriate approaches, techniques and tools whilst being able to work calmy and accurately under pressure.
•Good level of technical understanding with the ability to troubleshoot basic issues.
•Ability to prioritise and execute tasks efficiently under pressure.
•Strong working knowledge of Word, Excel, Outlook, and Teams.
•Proficient in managing digital storage and filing systems.
•Strong grasp of SharePoint and wider Microsoft Suite for collaboration and document management.
•Highly organised with excellent time management skills.
•Meticulous and thorough in all aspects of work.
•Able to articulate operational concepts clearly to non-technical colleagues.
•Self-aware with excellent interpersonal and team collaboration skills.
•Positive “can do” approach with a strong focus on delivery |
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