| Job description | Contract type: 1 Year FTC
Location: London with a minimum of 2 days per week in the office
Salary: London c£60,000per annum plus civil service pension scheme employer contribution of 28.9%
Nationality Requirements:
• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme
(EUSS)
Please note, we are not able to sponsor work visas. Please contact us at hrservicedesk@nao.org.uk should you have any questions on your nationality eligibility.
The closing date for applications is 11.59pm Sunday 18 January 2026
First stage interviews will take place via teams WC 26 Jan 2026 and second stage interviews will take place at our offices in Victoria, London WC 1 February 2026.
Learning Operations Lead
The role is responsible for delivering all of the business operations elements that support the L&D team’s delivery of high quality, effective and engaging learning and coaching at the NAO. Reporting into the Director of Learning, Development & Talent on a day-to-day basis but with a dotted line to the team leads you will work with the Learning leadership team to ensure that learning strategy elements are delivered as effectively and efficiently as possible.
You will oversee core administration tasks relating to deployment of programmes but also work with the whole L&D team, and the business, to ensure that budgeting, evaluation, monitoring, data reporting and risk and governance aspects are all managed effectively. This role supervises two learning coordinators. |
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| Responsibilities | Oversight of core learning programme delivery elements including management of the LXP, deployment, logistics and monitoring processes as well as advising on communications and marketing.
Working with the Director of Learning, Development & Talent define the evaluation strategy and then implement and embed the agreed approach.
Determine appropriate data sets including monthly scorecards, to be monitored and shared, working with fellow People Team colleagues and the business to support our learning culture. Dealing with ad hoc data requests as required, in conjunction with the administrators.
Complete Operational Planning, team allocation, project creation and cash budget estimates for the year ahead
Manage the day-to-day L&D budget and expenditure.
Manage the L&D Business Intelligence data in the cube and any FF supporting activities
Maintain, develop and improve the LXP, ensure pages are up to date with engaging content, create and maintain system processes, resolve or escalate technical issues, manage metadata; constantly develop, improve and review new possibilities regarding usage and efficiency.
External training management – business cases and payment
Own and manage the L&D policies.
Maintain L&D team MS Teams file sharing structure to ensure information is stored in compliance with internal data security requirements.
Support the rest of the L&D team in creating best practice processes for end-to-end learning programme creation and maintain with an eye to quality and ISQM1 standards.
Consult with L&D specialists and other key stakeholders on design of content within the LXP to maximise functionality and reach.
Oversee the risk register and governance processes.
In conjunction with rest of team and L&D Leadership develop the Learning Communication strategy and plan, including Merlin pages.
Manage procurement and contracts incl. SLAs incl. Civil Service Learning
Transparency report / Annual report /other ext comms
Oversight of L&D inbox management
Develop improved processes for sourcing and managing facilitators and associates
Day to day management of two team members
Stay informed of industry trends related to learning technology and learning analytics to drive continuous improvements in process and our learning offer. |
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| Skills required | Technical Skills
Learning Experience Platform (LXP) Management
Maintaining and improving LXP functionality
Managing metadata and system processes
Troubleshooting and escalating technical issues
Data Analysis & Reporting
Creating and monitoring monthly scorecards
Handling ad hoc data requests
Managing L&D Business Intelligence data
Budget Management
Operational planning and cash budget estimation
Managing day-to-day L&D budget and expenditure
Digital Tools Proficiency
MS Teams file structure management
Familiarity with BI tools and data cubes
Project & Operational Skills:
Operational Planning
Team allocation and project creation
Governance & Compliance
Managing risk register and governance processes
Ensuring compliance with ISQM1 standards and internal data security
Policy Management
Owning and updating L&D policies
Soft Skills
Stakeholder Engagement
Consulting with L&D specialists and key stakeholders
Communication & Marketing
Developing learning communication strategies
Advising on internal communications and marketing
Problem-Solving & Continuous Improvement
Identifying opportunities to improve processes and systems
Domain-Specific Competencies
Learning & Development Expertise
Understanding of end-to-end learning programme creation
Familiarity with evaluation strategies and embedding approaches
External Training Management
Handling business cases and payment processes
Please apply before the deadline with a maximum 2 page CV and a 1 page covering letter outlining your interest and suitability for the role. |
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| Educational requirements | |
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